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Privacy Policy
Effective Date: June 29, 2026
Last Updated: June 29, 2026
Welcome to the online store of GRACE OFFICE SUPPLIES LTD. (“we,” “us,” “our,” or “the Company”). We operate the website www.graceofficesupplies.com. Your privacy is critically important to us. This Privacy Policy outlines how we collect, use, store, share, and protect the personal information of our visitors and customers (“you”) when you interact with our website, services, and communications. By using our website, you agree to the collection and use of information in accordance with this policy.
Our Company and Philosophy:
At GRACE OFFICE SUPPLIES LTD., we are a Canadian stationery company run by long-time pen-and-paper enthusiasts, headquartered at 25 Joycedale St, Markham ON L3S 3G9, Canada. Our mission, encapsulated by our banner tagline “Paper Joy Unfolds,” is to bring small, steady joy to your daily note-taking and creative routines through thoughtfully curated, high-quality stationery items, including the smooth-writing gel pens, matte washi tapes, and thick, bleed-proof notebooks we select. We believe in building a warm, trusted relationship with our customers, which is why we take the security and responsible handling of your personal data as seriously as we do the contents of our care packages, like the tiny hand-drawn sticker pack and personalized note we tuck into every order. This policy explains your rights and our obligations under Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
1. What Personal Information We Collect
We collect several types of information from and about you to provide, personalize, and improve our services. The information is gathered directly from you, automatically through your use of the site, and occasionally from third-party sources.
A. Information You Provide Directly to Us:
This is information you voluntarily give us when you:
- Place an Order or Create an Account: This includes your name, shipping/billing address, email address, phone number, payment information (handled by secure third-party processors—we do not store full credit card details on our servers), and a record of the products you purchase. Your product history helps us understand your preferences from our “Stationery Curated Picks” and “Top Stationery Favorites.”
- Contact Us: When you reach out to us via our contact methods (email, phone, contact forms), we collect your name, email address, phone number, and the content of your communication. This includes inquiries about “New Stationery Treasures” in our arrivals section, specific product requests, or feedback that helps you “Share Your Stationery Joy With Us.”
- Subscribe to Marketing: If you choose to receive our newsletters or promotional offers, we collect your email address and marketing preferences.
- Submit Reviews or Testimonials: If you share feedback on our site or social media, we may collect the content and, with your permission, your name.
B. Information Collected Automatically:
As you navigate our site, certain information is collected automatically through cookies, log files, web beacons, and similar tracking technologies. This may include:
- Technical Data: Your Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and device information.
- Usage Data: Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through, and from our site (including date and time); products you viewed or searched for (including browsing in our “Explore All Our Stationery Finds” categories); page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.
C. Information from Third Parties:
We may receive limited information about you from trusted third-party services to help us fulfill your orders and secure our operations. This includes:
- Payment Processors: Confirmation of your transaction status.
- Shipping Carriers: Updated delivery addresses or tracking information to ensure your package reaches you.
- Analytics Providers: Aggregated, non-personally identifiable data about website traffic and user behavior.
2. How We Use Your Personal Information
We use the information we collect for the following business purposes:
- To Fulfill Your Contract: To process and ship your orders, send order and shipping confirmations, manage returns/exchanges, and provide customer support.
- To Communicate with You: To respond to your inquiries, send important service announcements (e.g., policy updates), and, with your consent, send marketing communications about new products, promotions, or company news that align with our mission to help your “Paper Joy Unfold.”
- To Improve Our Website and Services: To administer our site, troubleshoot issues, perform data analysis, and test features to enhance your user experience, ensuring the site effectively showcases our “New Stationery Treasures Await You.”
- For Security and Fraud Prevention: To protect our website, business, and customers from fraudulent transactions, security breaches, and other malicious activity.
- To Comply with Legal Obligations: To meet our regulatory, tax, and legal responsibilities in Canada.
3. How We Share Your Personal Information
We do not sell, rent, or trade your personal information. We may share it only in these specific scenarios:
- With Essential Service Providers: We share information with trusted third parties who perform services on our behalf under strict contractual agreements that mandate confidentiality and data protection. These include:
- Payment processing companies.
- Order fulfillment and shipping carriers (e.g., Canada Post, couriers).
- IT and data hosting service providers.
- Email marketing service providers (if you have opted in).
- For Legal Reasons: We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect the rights, property, or safety of GRACE OFFICE SUPPLIES LTD., our customers, or others.
- With Your Consent: In any other circumstance, we will share your information only with your explicit prior consent.
4. Data Security
We implement appropriate technical and organizational security measures designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption for data transmission, secure servers, access controls, and regular security assessments. However, please note that no method of electronic transmission or storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we retain order information for tax and warranty purposes for a period mandated by Canadian law. Once retention is no longer necessary, we will securely delete or anonymize your information.
6. International Transfers
GRACE OFFICE SUPPLIES LTD. is based in Canada. We store and process data primarily on servers located within Canada. In cases where our service providers operate outside of Canada, we ensure that appropriate safeguards (such as standard contractual clauses) are in place to protect your information in accordance with Canadian privacy standards.
7. Your Rights and Choices
As a Canadian consumer, you have rights regarding your personal information:
- Access and Correction: You have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate or incomplete.
- Withdrawal of Consent: You may withdraw your consent for us to use your personal information for marketing communications at any time by using the “unsubscribe” link in our emails or contacting us directly.
- Deletion: You may request the deletion of your personal information, subject to certain legal and contractual exceptions (e.g., we may need to retain order information for financial record-keeping).
- Opt-Out of Cookies: You can usually set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. Note that disabling cookies may affect the functionality of our website.
To exercise any of these rights, please contact us using the details below.
8. Children’s Privacy
Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us. If we become aware that we have collected such information without verification of parental consent, we will take steps to delete it.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, services, or for legal reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. We encourage you to review this page periodically for the latest information on our privacy practices.
10. Contact Us
For any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our designated Privacy Officer:
GRACE OFFICE SUPPLIES LTD.
Attn: Privacy Officer
25 Joycedale St,
Markham ON L3S 3G9,
Canada
Email: fernwy@graceofficesupplies.com
Phone: +(1)647 3478899
Website: www.graceofficesupplies.com
We are committed to working with you to resolve any concerns regarding your privacy and our handling of your data.